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How to Avoid Cloud Customer Support Worst Practices - Network World

How to Avoid Cloud Customer Support Worst Practices Network World All those customer support disciplines, metrics and best practices were developed when the relevant parts of the web were static HTML and email. Social networking consisted of majordomo list management. All the social power of blogs, wikis, Facebook, ... and more »

"Former Radio One COO, Mary Catherine Sneed, Joins Light Media" - Sacramento Bee

"Former Radio One COO, Mary Catherine Sneed, Joins Light Media" Sacramento Bee To read an insightful article about Mary Catherine Sneed, published by the Washington Post (January 12, 2004) click the following link: Hip-Hop's Unlikely Voice or copy/paste the following weblink into your web-browser: ... and more »

FordDirect's New DealerConnection Video Showroom Makes Vehicle Inventory ... - Sacramento Bee

FordDirect's New DealerConnection Video Showroom Makes Vehicle Inventory ... Sacramento Bee 5, 2012 -- /PRNewswire/ -- FordDirect, a joint venture between Ford Motor Company and its franchise dealers, today launched a new web 2.0 platform, based on SiSTeR's Technologies' VSHOC and Publisher platform, DealerConnection Vehicle Showroom (VSR) ... and more »

EVE Online website revamp detailed in new video devblog - Joystiq

EVE Online website revamp detailed in new video devblog Joystiq In contrast, the official EVE website hasn't changed much over the years. With background information, screenshots, video, forums and knowledgebase articles, the EVE website now juggles content designed for prospective players and existing community ... and more »

Naked Lime Marketing Adds E-Newsletter Service to its Suite of Full-Service ... - Sacramento Bee

Naked Lime Marketing Adds E-Newsletter Service to its Suite of Full-Service ... Sacramento Bee 4, 2012 -- /PRNewswire/ -- Naked Lime Marketing today announced a new selection in its full-service portfolio of marketing, advertising, and web solutions for dealerships: Naked Lime Marketing eNewsletters, which is a professional, fully managed ... and more »

'Drive-by' email infects readers immediately - msnbc.com

'Drive-by' email infects readers immediately msnbc.com If a user doesn't have strong anti-virus software installed on his PC, he'll be immediately infected just by looking at the Web page. Now this "instant-infection" threat has moved to an even more dangerous forum: email. A new class of drive-by email ...

Casey Anthony: No story draws such fierce reader comments - Orlando Sentinel (blog)

Orlando Sentinel (blog)

Casey Anthony: No story draws such fierce reader comments Orlando Sentinel (blog) Bloggers like Hal provide a forum for discussion — they ask questions, provide insight, offer their own commentary. Hal and other bloggers will remove a comment that crosses the line, as will one of our Web team members who review flagged comments ... and more »